At Isloo Tools, we provide instant access to our digital services and products upon purchase. Here’s our approach to ensuring satisfaction and fairness in our refund policy:
Immediate Access and Refund Eligibility: Once you place an order, you get immediate activation and access to our services. If for any reason you do not receive the service as expected, you can request a full refund. Please notify us within 48 hours of your purchase to qualify for a refund.
Accuracy of Service Description: If the service delivered does not match the description provided in our FAQs or terms and conditions, you are entitled to a full refund. Again, you must inform us within 48 hours of receiving the service. Note, if the service has been used post-activation, we reserve the right to deny the refund.
Service Downtime: Should our tools or services experience functionality issues for more than 48 hours, you may request a partial refund for the remaining days of your monthly subscription and opt to cancel the service. Alternatively, we may offer a replacement tool to ensure your workflow remains uninterrupted. For assistance, please contact our live chat support.
Refund Process and Timeline: Refunds are processed within 7-15 working days and will be returned to the original payment method. For instance, payments made through Shurjopay via bKash will be refunded to your bKash wallet; similarly, payments made via card or net banking will be refunded to the respective card or bank account.
At Isloo Tools, we strive to provide excellent service and support to ensure your satisfaction with our digital products.