At Isloo Tools, operated by Isloo Marketing LLC, we aim to provide high-quality digital tools and services with transparency and fairness. Because we sell digital products and subscription-based services, our refund policy is designed to balance customer satisfaction with the nature of digital access.
Please read this policy carefully before making a purchase.
1. Refund Eligibility (3-Day Policy)
We offer a 3-day refund window from the date of purchase.
If you are not satisfied with a tool or software purchased from Isloo Tools, you may request a refund within 3 days (72 hours) of your purchase, provided the conditions below are met.
Once a refund request is approved, the refund will be processed within 24 to 48 hours to the original payment method.
2. Digital Access & Usage Conditions
Because our products are delivered digitally with instant access, refund eligibility depends on usage:
âś… Eligible for Refund
You may qualify for a refund if:
- You request the refund within 3 days of purchase
- The tool or service does not work as described
- You have not violated our usage or sharing policies
- The issue is reported clearly to our support team
❌ Non-Refundable Cases (Important)
Some tools and services are credit-based (usage is deducted per action, render, or request).
These tools become non-reusable once credits are consumed.
For credit-based tools, refunds are NOT available if any credits have been used.
👉 If you plan to request a refund for a credit-based tool:
- Do not use any credits
- Do not generate, render, or consume tool resources
Once credits are used, the tool cannot be restored or resold, making refunds impossible.
3. Tool Mismatch or Description Issues
If a product or service does not match its description, features, or scope as stated on our website, FAQs, or terms:
- You are eligible for a full refund
- You must notify us within 3 days of purchase
- Excessive or abusive usage may void eligibility
We reserve the right to verify claims before approval.
4. Service Downtime & Technical Issues
If a subscribed tool or service experiences continuous downtime or major functionality issues for more than 48 hours, you may:
- Request a partial refund for the unused subscription period, OR
- Choose to switch to an alternative tool, subject to availability
Our support team will assist you to ensure minimal disruption.
5. Refund Processing Timeline
- Approved refunds are processed within 24–48 hours
- Refunds are issued to the original payment method
- Processing time may vary depending on your bank or card provider
We do not charge refund handling fees.
6. How to Request a Refund
To request a refund, contact us with:
- Your order ID
- Email used during purchase
- Reason for refund
📧 Email: support@islootools.com
⏱ Requests after 3 days will not be accepted.
7. Abuse & Policy Enforcement
We reserve the right to:
- Deny refunds for misuse, abuse, or policy violations
- Suspend accounts with repeated refund abuse
- Terminate access without refund if terms are breached
8. Policy Updates
This Refund Policy may be updated periodically. Continued use of our services indicates acceptance of the latest version.